Printer Resetter Service Manual

You will need a small screwdriver and small flashlight.
1.On rear
of the printer, you will see a small “U” shaped plug or cap, located on
the opposite side of the printer as the power cord. Pry this cover off.
2.
With a small flashlight (preferably one that you can hold in your mouth
in order to aim it and see so you can have free hands.) You will see a
small spindle with that has a brown colored belt around it. This is the
belt that carries the carriage (head) back and forth.
3. Just in
front of this spindle you will see the backside of the head assembly
(probably rectangular in shape). It is black plastic with a few notches
on the edge. Take a screwdriver and try and "gently" pry left and then
right kind of rocking the assembly back and forth (left and right). You
won't be able to actually move it much, the idea here is to just jiggle
it loose.)
4. After you wiggle this assembly a little, remove the screwdriver.
5.
Power on the printer and watch the assembly to see if it moves. If you
were successful you will see it move some to the right then the printer
will go thru some maneuvers and you will get a menu that will allow you
to print, and not the error.

If the printer has set for a while,
the heads may take several cleanings or you may need a new cartridge.
But hopefully, you will no longer have the General Error code.